Written by Rona Sabatin
Content Writer, Johnson Creative · Updated
How do you reset an eero? Restart it first: unplug the eero, wait 30 seconds and plug it back in. For a soft reset, hold the reset button until the light flashes yellow (no longer than 8 seconds). eero says this keeps the eero on your network. For a hard (factory) reset, hold the button until the light flashes red, about 15 seconds. eero says this clears all user data and logs and removes the eero from your network.
Based on eero's How do I reboot or reset my eero? support article. Last verified Nov 4, 2026.
Your eero is offline, slow or stuck on a red light. Here is how to reset eero without making things worse.
Start small. eero says it generally recommends simpler steps first, like unplugging your eero, waiting 30 seconds and plugging it back in, before you try a reset. Then there are two kinds of reset: a soft reset and a hard reset. eero says a hard reset clears all user data and logs and removes the eero from your network.
This guide shows each option in eero’s own words, with links to eero’s support pages.
What Is the Difference Between Restarting and Resetting an Eero?
eero lists Reboot, Soft Reset and Hard Reset as three distinct actions. A reboot restarts the eero. A soft reset reboots it and returns it to its default WiFi channel, but keeps it on your network. A hard reset is a factory reset that clears its user data and logs and removes it from your network.
| Option | How | What eero says it does | When to use it |
|---|---|---|---|
| Restart (reboot) | Unplug, wait 30 seconds, plug back in. Or tap Restart in the eero App, or push the reset button once | Reboots the eero. Restarting the gateway eero takes your eero network offline | eero recommends simpler steps like this before attempting a reset |
| Soft reset | Hold the reset button until the light flashes yellow (no longer than 8 seconds) | Reboots the eero and returns it to its default WiFi channel. Keeps it on your network and saves its logs and advanced settings, such as IP reservations and port forwarding | After simpler steps |
| Hard reset | Hold the reset button until the light flashes red (approximately 15 seconds) | Factory resets the eero, clears all user data and logs, and removes it from your network | After simpler steps |
Source: eero, How do I reboot or reset my eero? Last verified Nov 4, 2026.
Before any reboot or reset, eero says to make sure your eero has been powered on for at least 90 seconds and has an internet connection.
How Do You Restart an Eero?
Unplug it, wait 30 seconds, then plug it back in. eero recommends this simple step before any reset. You can also restart an eero in the eero App or with the reset button.
To restart by unplugging:
- Unplug the eero from power.
- Wait 30 seconds.
- Plug it back in.
To restart one eero in the eero App:
- On the Home tab, tap the eero you’d like to reboot.
- Tap the more options icon in the top-right corner.
- Tap Restart.
To restart with the button: push the reset button once. eero says this reboots that eero.
For the order to restart a modem and router, see how to power cycle your modem and router.
How Do You Restart One Eero or the Whole Network?
The eero App has an option for each. You can restart a single eero (steps in the section above) or restart the whole network. eero notes that restarting your gateway eero takes your eero network offline.
To restart the whole network in the eero App:
- Open the eero App and tap Settings in the bottom-right corner.
- Tap Advanced networking.
- At the top of the page, tap the more options icon, then tap Restart Network and confirm.
eero says this momentarily takes your network offline. Not sure which box is your modem and which is your router? See modem vs router.
How Do You Soft Reset an Eero?
Hold the reset button until the light flashes yellow, no longer than 8 seconds, then release it. eero says a soft reset is like refreshing your browser.
- Hold the reset button until its light flashes yellow (no longer than 8 seconds).
- Release the button once it flashes yellow.
- Wait. The light flashes white while the eero connects to the cloud. eero says this could take up to two minutes.
- Check for solid white. When the connection is regained, the light returns to solid white and the eero shows online in the app.
eero says a soft reset reboots your eero and returns it to its default WiFi channel. It keeps the eero on your network and saves its logs and advanced settings, such as IP reservations and port forwarding configurations.
If the light starts flashing blue or turns solid red after two minutes, eero says the eero may not be receiving an internet connection. However, if you do have an active internet connection, eero says the eero might have been hard reset and will need to be added back to the network in the eero App.
How Do You Factory Reset an Eero?
Hold the reset button until the light flashes red, about 15 seconds, then release it. But read the warning first, because eero says this clears all user data and logs and removes the eero from your network.
- Hold the reset button until the light flashes red (approximately 15 seconds).
- Release the button once it flashes red.
- Watch the light. It flashes white on boot up. Then it flashes blue and stays flashing blue, which eero says means the eero is ready to be set up again in the eero App.
You can also remove an eero in the eero App. eero says removing an eero resets it back to factory default settings, and if you delete your gateway eero, your network will go offline.
Where Is the Reset Button on an Eero?
The location depends on the model. Use the table below.
| eero Model | Where the reset button is |
|---|---|
| eero, eero 6, eero 6 extender, eero 6+, eero Pro 6, eero Pro 6E, eero 7 | Bottom of the device. A recessed, oval button |
| eero Pro 7, eero Max 7 | Back of the device. A small, oval button |
| eero Outdoor 7 | Bottom of the device. A recessed, oval button |
| eero (1st generation) | Back of the device. An inset pinhole button |
| eero Pro | Back of the device. A small oval button |
| eero Beacon | Side of the device. A small oval button |
| eero PoE 6, eero PoE 7 | Back of the device. Remove the eero from its mounting bracket to reach it. A small, oval button |
| eero PoE Gateway | Back of the device. A small, circular button |
Source: eero, How do I reboot or reset my eero? Last verified Nov 4, 2026.
Can You Reset an Eero Without the App?
Yes. You can reboot, soft reset or hard reset an eero with its reset button, as shown above. However, after a hard reset, eero says the eero is ready to be set up again in the eero App.
What Do the Eero Lights Mean During a Reset?
Flashing red means the eero is resetting, according to eero. The light then follows a different pattern for each reset:
- Soft reset: release the button when the light flashes yellow. The light flashes white while the eero connects, then returns to solid white when the connection is regained.
- Hard reset: release the button when the light flashes red. The light flashes white on boot up, then flashes blue and stays flashing blue, which eero says means the eero is ready to be set up again in the eero App.
For the full list of eero light colors, and red or orange lights on other brands, see what router lights mean.
What If Your Eero Still Has a Red Light After a Reset?
eero says a red light means your eero isn’t receiving an internet connection, and if all of your eeros are red, it commonly means your upstream connection isn’t communicating with your Primary eero.
eero lists separate steps for wireless and wired eeros on its red LED support page. Our router lights guide also covers eero red lights. These guides may help with the next steps:
- Connected but nothing loads: WiFi connected but no internet
- Drops that keep coming back: how to fix a router that keeps disconnecting
- Your provider’s equipment: reset guides for Xfinity, Spectrum and AT&T
What Are the Key Takeaways?
In short, here is what eero’s support pages say.
- Restart first: unplug the eero, wait 30 seconds and plug it back in.
- Restarting the gateway eero takes your eero network offline.
- Soft reset: hold the button until the light flashes yellow (no longer than 8 seconds). It keeps the eero on your network.
- Hard reset: hold until the light flashes red (about 15 seconds). eero says it clears all user data and logs and removes the eero from your network.
- eero recommends simpler steps, such as restarting, before attempting a reset.
- A red light means your eero isn’t receiving an internet connection.
What Else Do People Ask About Resetting Eero?
This section answers six common questions about resetting an eero. The answers come from the same eero support pages used above.
Do I need to reset all my eero units, or just one?
eero gives different steps depending on what you see. If only one wireless eero has a red light, eero's steps are to unplug it for 30 seconds, move it closer to another eero, soft reset the Primary eero, or connect it to another eero with an Ethernet cable. If all of your eeros are red, eero says it commonly means your upstream connection isn't communicating with your Primary eero.
What does a soft reset keep on an eero?
eero says a soft reset keeps the eero on your network and saves its logs and advanced settings, such as IP reservations and port forwarding configurations. It also returns the eero to its default WiFi channel.
What does a hard reset clear on an eero?
eero says a hard reset will factory reset your eero, clear all user data and logs, and remove the eero from your network. Afterward, the light flashes blue to show the eero is ready to be set up again in the eero App.
How long does an eero soft reset take?
eero says the light flashes white while the eero connects to the cloud, which could take up to two minutes. When the connection is regained, it returns to solid white and shows online in the app.
Where is the reset button on an eero 6 or eero Pro 6E?
On the bottom. eero says the eero 6, eero 6+, eero Pro 6, eero Pro 6E and eero 7 have a recessed, oval reset button on the bottom of the device.
Why is my eero flashing red?
eero says flashing red means the eero is resetting. Solid red, on the other hand, means it is offline. eero also says a red LED means your eero isn't receiving an internet connection.
What Should You Do Right Now?
First, unplug your eero for 30 seconds and plug it back in. eero recommends simpler steps like this before attempting a reset. Before a hard reset, remember that eero says it clears all user data and logs and removes the eero from your network.
If your internet keeps dropping, see how an automatic rebooter compares with other options.
Other reset guides: Xfinity, Spectrum, AT&T and how to power cycle your router and modem.
About the Author
Rona writes guides for Johnson Creative on router rebooting, internet reliability and home monitoring. Product details come from Johnson Creative's manuals and support articles. AI tools help with drafting, and every guide is reviewed and edited by Rona before publishing.
