We want you to be completely satisfied with your purchase, which is why we offer hassle-free returns on all eligible items. If for any reason you’re not satisfied with your order, you can return it within days of delivery for a full refund or exchange. Our goal is to make the return process as easy and convenient as possible.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as personalized items or items marked as non-returnable, may not be eligible for return. Please check the product description or contact our customer support team for specific return eligibility information.
Initiating a Return
To initiate a return, please follow these simple steps:
- Contact our customer support team either by phone or email within the day of receiving your order.
- Provide your order details and the reason for your return.
- Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if required.
- Pack the item securely in its original packaging, including all accessories and documentation that came with it.
- Clearly mark the return authorization number (RMA) on the outside of the package.
- Ship the package back to us using a reliable carrier of your choice. Please note that return shipping costs are the responsibility of the customer.
Refunds and Exchanges
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If everything checks out, and we will process your refund or exchange. If you requested a refund, the amount will be credited back to your original payment method. For exchanges, we will ship the replacement item to you promptly.
Exceptions and Limitations
While we strive to provide a seamless returns experience, there are a few exceptions and limitations to keep in mind:
- Items purchased during a clearance sale or as part of a promotional offer may have different return policies. Please refer to the specific terms and conditions of the sale or offer.
- Bulk order quantities are not considered under this return policy.
- We reserve the right to refuse returns if the item does not meet the return eligibility criteria or if it is returned without a valid return authorization number (RMA).
We value your feedback and are always here to assist you. If you have any questions or concerns regarding our satisfaction guarantee policy, please don’t hesitate to contact our customer support team. We are here to listen, address your concerns, and ensure that you have a positive experience with KeepConnect.